Returns Policy
Right of Withdrawal
As a consumer purchasing from a distance, you have the right to withdraw from the contract within 14 days of receiving your order, without giving any reason and without incurring any costs (other than the cost of returning the goods).
To exercise your right of withdrawal, please send a clear statement (e.g. by e-mail to kontakt@sibowcentrum.pl) before the 14-day period expires.
Exceptions to the right of withdrawal
In accordance with applicable consumer protection law, the right of withdrawal does not apply to goods supplied in sealed packaging which are not suitable for return due to health protection or hygiene reasons, where the seal has been broken after delivery.
This applies in particular to breath test kits (fructose, lactose, sorbitol, SIBO/IMO tests) — once the packaging has been opened or the kit has come into contact with biological samples, it cannot be returned.
The right of withdrawal also does not apply to stationary services (appointments and tests) that have been performed with the consumer’s explicit consent before the withdrawal period has expired.
Return procedure for unopened products
If the packaging is intact and unopened and you wish to withdraw from the contract:
- Send your withdrawal statement to kontakt@sibowcentrum.pl within 14 days of receiving the parcel.
- Return the unopened product to: ul. Nowogrodzka 18A/3, 00-511 Warsaw, Poland within 14 days of submitting your statement.
- The cost of return shipping is borne by the buyer.
- Refunds will be issued within 14 days of receiving the returned item, as a rule using the same payment method that the Customer used when concluding the contract (the Customer is not required to provide a bank account number). If a refund to the original payment method is not possible, the refund method will be agreed individually with the Customer.
Cancelling a stationary appointment
A stationary appointment may be cancelled free of charge no later than 24 hours before the scheduled time — please contact us by phone or e-mail. In the event of a no-show or a cancellation made less than 24 hours in advance, Sibo W Centrum reserves the right to charge a handling fee as per the current price list.
Complaints
If you notice a defect in a product or an issue with a service provided, please contact us at kontakt@sibowcentrum.pl with a description of the problem and proof of purchase. Complaints are handled within 14 business days.
Online Dispute Resolution
Consumers in the EU have access to the Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr.